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Help

The following are the questions we get asked often enough to answer them here. We hope this helps. If your question isn't answered here, please contact us.

Accounts

  1. How can I change my username?
  2. I didn't use my one-time account login link and now it has expired.
  3. I forgot my username and/or password. What should I do?
  4. I registered an account on the site, but never got a confirmation. What should I do?
  5. I tried to login with the wrong password too many times, and now it says I am blocked. What should I do?
  6. I used the "Request new password" function and it said it sent me an email, but I never got the email. What should I do?
  7. I used to be a member. Do I still have an account?
  8. I want to cancel my account.
  9. My account is blocked, what should I do?
  10. The site says I have an account, but it won't let me reset my password.
  11. What's all this about seeds?
  12. Why can't I login to the site?
  13. Why doesn't my username work?

Donations

  1. Are donations to IECA tax deductible?
  2. Is IECA eligible to receive matching gifts?
  3. What do you use donations for?
  4. What is IECA’s Employer Identification Number (EIN)?
  5. Will IECA sell, rent, or trade my personal information?

General

  1. Can you help me with...finding sources...obtaining funding...researching case studies...networking...etc.?
  2. Can you share my update/notice/call/book/video/podcast, etc. with the members via the EC INDEX?
  3. Do you have funds to support my travel?
  4. How do I get my environmental communication event, job, call, course, program, organization, blog, etc. listed on The IECA site?
  5. How do you say your acronym, The IECA?
  6. Where are your offices? Do you have an office in...?
  7. Why didn't you answer my email right away? What kind of service is this?

Journal

  1. Can I add a journal subscription to my existing membership?
  2. How do I access the journal online now that I'm a member?
  3. How long does my online access to the journal last?
  4. How will I know when a new issue of the journal is available?
  5. If I join part way through the year, will I be able to access all of the issues of the journal for that year?

Membership

  1. I need you to register as a vendor to my organization so I can join.
  2. If I join after November 1 does that make me a member for this year and next year?
  3. If I join now, when would my membership expire?
  4. If I join part way through the year, can I pay pro-rated fees?
  5. When do I have to renew my membership?
  6. Why is the IECA membership year limited to the calendar year?

Payments

  1. Are online transactions secure?
  2. Can I join/subscribe/enrol now and pay later?
  3. Can I pay by wire transfer to your bank?
  4. Can I pay without using a credit or debit card?
  5. Can you invoice me?
  6. I'm getting an error when I try to pay or it is not working.
  7. I'm having an issue with my postal code on a payment page.
  8. My card seems to have been charged multiple times.
  9. My credit card is being refused.

Subscriptions

  1. Can I get a digest of my forum/web site subscriptions instead of individual messages?
  2. How can I get updates from IECA?
  3. How can I manage my email subscriptions?
  4. How can I use the forums via email?
  5. I am not getting emails from IECA that I should be getting. What's wrong?
  6. I know I am subscribed, so why can't I login to the Google Group?
  7. I seem to be getting multiple copies of forum posts or other content I have subscribed to. What's wrong?

Web site

  1. How can I edit or delete some content I created?
  2. How do I search the forums?
  3. How do I search the member directory?
  4. I'm getting "internal server error" when I try to login or do something else.
  5. When I try to visit your website, it says my I.P. address is banned. Why? What can I do?
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